If your monitor is connected to the docking station, the video output on your PC may be disabled.See the Display Resolution Table for more information about maximum resolution capacity. Your monitor may support higher resolutions than what the docking station can support. Check the resolution settings on your PC.Ensure to select the correct video source on your monitor (refer to your monitor’s documentation for more information about changing the video source). Make sure the video cable (HDMI, mDP, or DisplayPort) is connected properly to the monitor and the docking station.Securely reconnect the cable to the monitor and docking station. Disconnect both ends of the video cable and check for damaged or bent pins.Try to disconnect and reconnect the docking station to the notebook PC. Make sure your PC is connected to the docking station securely.Ensure that the latest BIOS and drivers for your PC and the docking station are installed on your PC.No video on the monitors that are attached to the High Definition Multimedia Interface (HDMI), mini-DisplayPort (mDP) port, or DisplayPort (DP) port on the docking station To learn more about setting up and troubleshooting issues with multiple monitor setups, refer to these Dell knowledge-base articles How to Set up Multiple Monitors or How to Troubleshoot Multiple Monitor Issues Refer to the Display Resolution Table below for more details about the supported resolution when connecting multiple monitors to the docking station. The docking station supports up to 4 monitors that are connected simultaneously. Second, install the AMD Discrete Graphics driver applicable to your PC.īefore connecting the docking station to your PC and connecting a monitor and other external devices, ensure to install all the required drivers.Ĭonnect the monitor to the docking station using the VGA, HDMI, DisplayPort, mini-DisplayPort or USB-C cable provided with the monitor.First, install the Intel Media Adapter Graphics driver applicable to your PC.For AMD Discrete Graphics solutions on the Latitude E-Family and Mobile Dell Precision PCs:.Second, install the NVIDIA Discrete Graphics Driver applicable to your PC.First, install the Intel Media Adapter Graphics Driver applicable to your PC.For NVIDIA Discrete Graphics solutions on the Latitude E-Family and Mobile Dell Precision PCs:.After the software update process completes, connect the AC adapter to the TB16 dock first and then attach the Thunderbolt 3 (USB Type-C) cable to the PC before using the docking station.This is available in the " Docks & Stands" section Install the latest RealTek USB Audio Driver for Dell Thunderbolt Dock and Dell Dock.Install the latest RealTek USB GBE Ethernet Controller Driver for Dell Thunderbolt Dock and Dell Dock.Install the latest ASMedia USB 3.0 Extended Host Controller Driver for Dell Thunderbolt Dock.This is available in the " Video" section Install the latest Intel HD Graphics Driver for the PC. This is available in the " Chipset" section Install the latest Intel Thunderbolt 3 Firmware Update for the PC.Install the latest Intel Thunderbolt Controller Driver for the PC.Flash the latest Basic Input/Output System (BIOS) for the PC.Change the Operating PC to view all available updates for your PC. Search for your PC model name under Select a Product selection, or enter the service tag of your PC to locate Drivers & Downloads page on the Dell support website. NOTE: Administrative rights to the PC are required for Flashing the BIOS and installation of Thunderbolt driver/firmware. *System requires the system's AC Adapter to supplement the Type-C connection to adequately power the system. The Dell Thunderbolt Dock - TB16 is designed for the following PCs with Thunderbolt 3 USB Type-C port:
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